Your call center is drowning in "where's my bus?" calls
Pulse RideInfo is an AI voice agent that answers those calls for you, 24/7, using your real-time GTFS data. Live in weeks, not months. A fraction of the cost of doing it with staff.
We'll stand up a live demo line on your own GTFS feed. Call it, ask about your actual routes and stops, and hear the agent answer with your real data.
Get your demo lineThe math doesn't work anymore.
A handful of agents can't answer the same question a thousand times a day. Not on time, not consistently, and definitely not at 9pm on a Sunday.
is "where's my bus?" The same question, answered the same way, thousands of times a week.
during peak hours. By the time they get through, their bus has come and gone.
Your buses run nights and weekends. Your rider line doesn't, so those riders are on their own.
Drop it in. It just works.
No new vendor sprawl. No IT project. No staff training. We connect to your GTFS feed and you go live.
Connect your GTFS
We point RideInfo at your existing GTFS and GTFS-RT feeds. No new data infrastructure to stand up.
We configure & tune
Our team handles setup for your routes, stops, and service patterns. Your IT team doesn't build or maintain anything.
Go live in weeks
Forward your existing rider line, drop the web widget on your site, and start resolving rider calls on day one.
It knows your system as well as your dispatcher.
RideInfo reads your live GTFS-RT feed every time a rider calls. The answer they get is the same one a dispatcher would give, only faster, and at any hour.
- Real-time arrival predictions
- Route, schedule, & service pattern lookups
- Stop locations & transfer points
- Service alerts & detours
- Holiday & weekend schedules
- Trip Planning
You finally see what riders are asking.
Today, those thousands of calls vanish into thin air. With RideInfo, every conversation becomes data your agency can act on.
- Watch calls live as they happen
- Searchable transcripts & recordings of every call
- Built-in rider satisfaction surveys
- Performance reports: deflection rate, top routes, what riders ask
Which routes generate the most confusion. Where riders get stuck. What they ask at 11pm. The questions you could never answer before, answered.
Today
- −Agents spend hours a day on the same five questions
- −Riders give up after long hold times and stop calling
- −No one answers nights, weekends, or holidays
- −Answers vary depending on who picks up
- −Complex calls compete with simple ones for staff attention
With RideInfo
- +"Where's my bus?" answered instantly, 24/7
- +Staff freed up for complaints, ADA, and real problem-solving
- +Every rider gets a consistent, accurate answer in their language
- +Coverage at every hour ridership actually happens
- +No hold times, even at peak: every caller gets through
Riders who'd rather type get the same agent.
The phone line is the heart of RideInfo, but the same agent answers on two more channels, with the same answers from the same live data.
Web chat
One snippet on the website you already have. Nothing to build, nothing to maintain.
SMS
Riders text their question and get arrival times back in seconds. Works on any phone, no app or data plan.
It understands riders the way they actually talk, not the way a database expects.
Generic voice bots break the moment a caller mumbles, mispronounces a stop, or uses a local nickname. That is exactly where transit calls live. RideInfo is built to survive imperfect input and still land on the right answer.
Gets the stop right even when the caller doesn't say it perfectly
Callers don't read stop names off a sign. They mispronounce them, run them together, or say what they remember. RideInfo resolves what the rider meant, not just what they said, with phonetic matching that tolerates mishearings and even your own data typos.
Knows the places your community knows
Riders say "the Intermodal" or "the university," not street addresses. RideInfo speaks your community's vocabulary, and you can teach it any local name in minutes.
Plans the whole trip, door to door
Not just "when's the next bus": the walk to the stop, the route, the transfer, all chained automatically on live arrival data.
Never leaves a caller empty-handed
When there's no direct route, it offers the nearest stops, the routes that serve them, and when the next service runs. Every call ends with a next step.
Answers with your data, not a guess
Every arrival, schedule, and alert comes from your live feed. Wrong transit info is worse than none, so it never makes any up.
A fraction of the cost. The output of an entire team.
RideInfo costs far less than the live agents it would take to handle the same call volume. And it covers your phones 24/7.
Common questions
Most agencies are live in 3 weeks from signed contract. If you publish a GTFS and GTFS-RT feed, the heavy lifting is already done. No procurement-cycle nightmares.
No. It takes the repetitive "where's my bus?" calls off your team's plate so they can focus on complaints, ADA requests, and complex situations that actually need a human. You add capacity without adding headcount.
A small fraction of what it would cost to staff the same call volume with live agents. Pricing scales with ridership and call volume. Contact us for a quote tailored to your service.
Yes. Riders call the same number they always have. We integrate with your existing phone infrastructure during onboarding, so your IT team doesn't have to manage anything new.
RideInfo transfers them to your live agents on request, or for any question outside its scope (complaints, paratransit booking, lost and found). Your team only handles the calls that need them.
See it on your agency's data.
Tell us about your agency and we'll set up a 20-minute call to walk you through what RideInfo looks like running on your GTFS.